On the day
What to expect from your appointment
From the confirmation landing in your inbox to the day after the work is done.
1
Before your appointment
- A confirmation by email and text, with your booking reference.
- Your date, your arrival window, and exactly what has been booked.
- Anything we need you to do first — clearing access to a boiler, say — will be in that confirmation.
- A reminder before the day, so it does not creep up on you.
2
On the day
- Your engineer arrives inside the window you chose.
- Where we can, you get a message when they are on the way.
- They will introduce themselves and say what they are there to do.
- Someone over 18 needs to be at the property to let them in.
3
During the work
- They look at the job properly before starting anything.
- They explain what they have found in plain words.
- If it needs more than your answers suggested, you hear the cost and agree it first. Never afterwards.
- The work is carried out to the standard it should be.
4
After the job
- They tell you what was done and show you anything you need to know.
- You settle the balance; the deposit you already paid comes off it.
- You get an invoice covering the work.
- Your workmanship guarantee runs for 12 months from that day.
- We may ask how it went — only if you feel like answering.
If something is not right
Tell us. Ring the office and we will sort it — that is what the guarantee is for.
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